August 8, 2025/
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What is ASEAN Day? ASEAN Day is commemorated annually on August 8, marking the establishment of the Association of Southeast...
What is ASEAN Day? ASEAN Day is commemorated annually on August 8, marking the establishment of the Association of Southeast...
Understanding the Role of AI in Outsourcing Artificial Intelligence (AI) has rapidly emerged as a transformative force in the outsourcing...
Understanding the Importance of Data Protection in BPO In the realm of Business Process Outsourcing (BPO), data protection emerges as...
Defining OKRs and KPIs Understanding what is a difference between OKR and KPI is essential for organizations looking to enhance...
What are OKRs? Objectives and Key Results (OKRs) represent a framework widely utilized by organizations to define goals and track...
What is a QA Framework? A Quality Assurance (QA) framework is a structured system that defines the processes and guidelines...
What is Branding? Branding can be defined as the process of creating a unique identity for a company, product, or...
What is Call Flow? Call flow refers to the systematic progression of steps involved during a telephone conversation, whether it...
Understanding Inbound Call Centers Inbound call centers play a crucial role in the business process outsourcing (BPO) industry, particularly in...
What is First Call Resolution (FCR)? First Call Resolution (FCR) is a critical metric in the realm of customer service...
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